Privacy Policy for TripMantraa

At TripMantraa, we value your trust and are committed to protecting your personal information and privacy. This Privacy Policy explains how TripMantraa, operated by Sarveshwar Atithya Private Limited, collects, uses, stores, and protects your information when you access our website, services, applications, and travel-related offerings.

By using our website and services, you agree to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand how your information is handled.

1. Introduction

TripMantraa is a travel and tourism platform designed to help users explore, compare, and book travel experiences, tour packages, hotels, transportation, and related services. We understand the importance of privacy in today’s digital environment and aim to maintain the highest standards of data protection and transparency.

This Privacy Policy applies to all visitors, customers, partners, and users who interact with our website or services. It governs the collection, use, disclosure, processing, and storage of information shared with us through our website or associated communication channels.

2. Information We Collect

When you visit our website, you may browse many sections without revealing any personal information. However, certain services may require you to provide specific details.

The information we collect may include:

• Full name
• Email address
• Mobile number
• City, state, or country of residence
• Travel preferences
• Booking details
• Payment-related information
• Identity verification details where required
• Communication preferences

We may also collect technical and usage-related information such as:

• IP address
• Browser type and version
• Device information
• Operating system
• Geographic location
• Website usage patterns
• Referral URLs
• Search and browsing behavior on our platform

This information helps us improve our services, personalize user experiences, and maintain website security.

3. Sensitive Personal Information

TripMantraa does not intentionally collect Sensitive Personal Information unless required for a specific service and voluntarily provided by the user. Sensitive information may include:

• Passwords
• Financial account details
• Health or medical information
• Government-issued identification numbers
• Biometric data

Any such information shared with us will be handled with strict confidentiality and will only be used for the purpose for which it was provided. We do not disclose sensitive personal information to third parties without your consent unless required by law.

4. How We Use Your Information

We use your personal information to provide efficient, secure, and personalized travel services. The information collected may be used for the following purposes:

• Processing bookings and reservations
• Providing customer support
• Sending booking confirmations and updates
• Responding to inquiries and requests
• Improving website functionality and user experience
• Customizing travel recommendations
• Conducting internal research and analytics
• Preventing fraud and unauthorized activities
• Sending promotional offers, newsletters, and marketing communications
• Complying with legal and regulatory obligations

We may also use aggregated and anonymized information for statistical analysis and business improvement purposes.

5. Cookies and Tracking Technologies

TripMantraa uses cookies and similar technologies to improve website performance and user experience.

Cookies are small text files stored on your device that help us:

• Recognize returning visitors
• Save user preferences
• Analyze website traffic
• Improve functionality
• Deliver personalized content and advertisements

You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain features and functionality of the website.

We may also use analytics tools and tracking technologies to understand user behavior, monitor trends, and improve our services.

6. Sharing of Information

We respect your privacy and do not sell or rent your personal information to third parties.

However, your information may be shared with trusted service providers and partners for operational purposes, including:

• Hotels and accommodation providers
• Airlines and transport operators
• Payment gateways
• Technology and hosting providers
• Marketing and communication partners
• Government or regulatory authorities when legally required

These third parties are obligated to maintain the confidentiality and security of your information and may only use it for authorized purposes.

We may disclose information if required to:

• Comply with legal obligations
• Enforce our Terms and Conditions
• Detect or prevent fraud or security threats
• Protect the rights and safety of TripMantraa, users, or the public

7. Data Security

TripMantraa takes appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Our security practices include:

• Secure server infrastructure
• Data encryption where applicable
• Restricted access controls
• Regular security monitoring
• Protection against unauthorized transactions

Although we strive to protect your information using industry-standard practices, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Users are encouraged to protect their login credentials and avoid sharing sensitive information through unsecured channels.

8. Third-Party Links

Our website may contain links to external websites, travel providers, or third-party platforms. These websites operate independently and may have their own privacy policies and practices.

TripMantraa is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their policies before sharing personal information.

9. Communication and Marketing

By using our services, you may receive communications from TripMantraa regarding:

• Booking confirmations
• Travel updates
• Customer support responses
• Promotional offers
• Newsletters and marketing campaigns
• Surveys and feedback requests

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in emails or by contacting us directly.

Even after opting out of marketing communications, you may still receive important transactional or service-related messages.

10. User Rights and Information Accuracy

We aim to keep your personal information accurate, complete, and updated.

You may request to:

• Access your personal information
• Correct inaccurate details
• Update contact information
• Delete information where legally permissible
• Withdraw consent for certain processing activities

To make such requests, you may contact us through the contact information provided below.

11. Change of Ownership

In the event of a merger, acquisition, restructuring, or transfer of business ownership, user information may be transferred as part of the business assets.

If such changes occur, we will make reasonable efforts to notify users and ensure continued protection of personal information.

12. Changes to This Privacy Policy

TripMantraa reserves the right to modify or update this Privacy Policy at any time to reflect changes in legal requirements, business practices, or service offerings.

Updated versions will be posted on our website with the revised effective date. Continued use of the website after such changes constitutes acceptance of the updated Privacy Policy.

13. Applicable Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in relation to this Privacy Policy or the use of our services shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: info@tripmantraa.com

We will make reasonable efforts to address your concerns promptly and responsibly.