Refund Policy for TripMantraa

Welcome to TripMantraa. This Refund Policy explains the terms and conditions related to cancellations, refunds, and refund processing for bookings made through our platform. TripMantraa is operated by Sarveshwar Atithya Private Limited.

By using our website and booking any travel-related service, you agree to the terms outlined in this Refund Policy.

1. General Refund Policy

At TripMantraa, we strive to provide the best travel experiences and transparent booking services. Refund eligibility depends on the type of booking, supplier policies, cancellation timing, and applicable service charges.

Refunds are processed only after receiving confirmation from the respective travel partner, hotel, airline, transport operator, or service provider.

All refund requests are subject to verification and approval according to the terms mentioned at the time of booking.

2. Cancellation by Customer

If you wish to cancel your booking, you must contact us through our official communication channels as soon as possible.

Cancellation charges may apply depending on:

• Type of travel service booked
• Cancellation timeline
• Hotel or airline policy
• Seasonal demand
• Promotional or discounted booking conditions
• Third-party vendor terms

Certain bookings may be non-refundable or partially refundable.

3. Refund Eligibility

Refunds may be applicable under the following conditions:

• Booking canceled within the allowed cancellation period
• Duplicate payment made by mistake
• Booking not confirmed by the service provider
• Service unavailable due to operational issues
• Eligible cancellations according to partner policies

Refunds may not be provided in situations including but not limited to:

• No-show by customer
• Last-minute cancellations
• Incorrect information provided during booking
• Visa rejection cases unless specifically mentioned
• Force majeure events where vendors deny refunds
• Non-refundable promotional offers

4. Tour Package Refunds

Refund policies for tour packages may vary depending on destination, season, hotel arrangements, transportation, and third-party vendor conditions.

Typical cancellation charges may include:

• Cancellation made 30 days or more before departure: Partial deduction may apply
• Cancellation made 15–30 days before departure: Moderate cancellation charges may apply
• Cancellation made within 15 days of departure: Higher cancellation charges may apply
• Cancellation made within 48 hours of departure or after trip commencement: No refund may be provided

Exact cancellation charges will be communicated during booking confirmation or upon request.

5. Flight and Transportation Refunds

Flight tickets, train tickets, bus tickets, and transportation bookings are subject to the refund policies of the respective airlines or transport providers.

TripMantraa acts only as a booking facilitator and is not responsible for:

• Airline schedule changes
• Delays or cancellations by carriers
• Refund approval delays from providers
• Fare rule restrictions

Refund amounts depend entirely on the airline or transport provider’s rules and applicable deductions.

6. Hotel Booking Refunds

Hotel refund policies vary depending on the hotel, room type, booking season, and promotional offers.

Some hotel bookings may offer:

• Free cancellation within a specified time
• Partial refunds after deductions
• Non-refundable rates with no cancellation allowed

Users are advised to carefully read the hotel cancellation terms before confirming bookings.

7. Processing Time for Refunds

Approved refunds are generally processed within 7 to 15 business days. However, the actual credit timeline may vary depending on:

• Payment gateway processing
• Bank procedures
• Credit card issuer policies
• Airline or hotel partner processing time

Refunds will usually be credited to the original payment method used during booking.

TripMantraa shall not be held responsible for delays caused by banks, payment gateways, or third-party service providers.

8. Service Charges and Deductions

Certain charges may be non-refundable, including:

• Convenience fees
• Payment gateway charges
• Processing fees
• Government taxes where applicable
• Visa processing fees
• Third-party service fees

Any applicable deductions will be communicated before refund processing.

9. Refunds in Case of Force Majeure

Refunds for cancellations caused by circumstances beyond reasonable control may depend on the policies of airlines, hotels, transport providers, and local authorities.

Such events may include:

• Natural disasters
• Floods, earthquakes, or storms
• Political unrest
• Pandemic-related restrictions
• Government regulations
• War or civil disturbances
• Flight suspensions or travel bans

In such situations, TripMantraa will make reasonable efforts to assist customers, but refund decisions remain subject to third-party vendor policies.

10. Failed Transactions

If your payment is deducted but the booking is not confirmed, the amount may either:

• Be automatically reversed by the bank/payment gateway, or
• Be refunded after verification

Customers are advised to contact us if the amount is not reversed within the expected banking timeline.

11. Modification of Bookings

Changes to existing bookings, including date changes, traveler name corrections, or itinerary modifications, may attract additional charges depending on supplier policies.

Certain bookings may not allow modifications after confirmation.

12. Chargebacks and Disputes

Customers are encouraged to contact TripMantraa before initiating chargebacks or payment disputes.

Fraudulent chargebacks or misuse of refund systems may result in suspension of services and legal action where applicable.

13. Changes to This Refund Policy

TripMantraa reserves the right to update or modify this Refund Policy at any time without prior notice.

Any changes will become effective immediately upon posting on the website. Continued use of our services after policy updates constitutes acceptance of the revised terms.

14. Contact Us

If you have any questions regarding cancellations or refunds, please contact us:

Email: info@tripmantraa.com

We will make reasonable efforts to resolve your concerns as quickly as possible.