Terms and Conditions for TripMantraa

Welcome to TripMantraa. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, travel packages, bookings, and related offerings provided by Sarveshwar Atithya Private Limited.

By accessing, browsing, or using our website and services, you agree to comply with and be legally bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not use our website or services.

1. Introduction

TripMantraa is an online travel platform that provides travel-related information, bookings, tour packages, hotel reservations, transportation arrangements, sightseeing activities, and other tourism services.

These Terms apply to all visitors, users, customers, travel partners, and others who access or use the website.

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age or legally capable of entering into binding agreements.
• The information provided by you is accurate and complete.
• You will use the website only for lawful purposes.
• You are authorized to make bookings for yourself or other travelers included in the booking.

TripMantraa reserves the right to deny access or services to any user found violating these Terms.

3. User Responsibilities

When using TripMantraa, you agree:

• Not to misuse the website or attempt unauthorized access
• Not to engage in fraudulent bookings or transactions
• Not to upload harmful software, malware, or malicious code
• Not to violate any applicable laws or regulations
• To maintain confidentiality of login credentials where applicable
• To provide valid identification and travel documents when required

You are solely responsible for all activities carried out through your account or booking details.

4. Booking and Payments

All bookings made through TripMantraa are subject to availability and confirmation by the respective service providers.

Prices displayed on the website may change without prior notice due to:

• Seasonal pricing
• Currency fluctuations
• Vendor policy updates
• Taxes and government charges
• Availability changes

Bookings are confirmed only after successful payment and issuance of confirmation details.

Users are responsible for reviewing booking details carefully before making payment.

5. Pricing and Taxes

The total booking amount may include:

• Base service charges
• Taxes and government levies
• Convenience fees
• Payment gateway charges
• Vendor-specific charges

Certain additional charges may apply during travel, including local taxes, resort fees, entry tickets, or optional activities not specifically included in the package.

TripMantraa reserves the right to correct pricing errors or cancel bookings arising from technical or pricing inaccuracies.

6. Cancellation and Refunds

All cancellations and refunds are governed by our separate:

• Refund Policy
• Cancellation Policy

Refund eligibility depends on vendor rules, booking type, cancellation timing, and applicable deductions.

TripMantraa reserves the right to deduct applicable service charges, convenience fees, and supplier penalties where required.

7. Travel Documents and Responsibilities

Customers are solely responsible for ensuring they possess valid:

• Government-issued identification
• Passports
• Visas
• Travel permits
• Vaccination certificates where applicable

TripMantraa shall not be held liable for denied boarding, visa rejection, immigration issues, or inability to travel due to incomplete documentation.

8. Third-Party Service Providers

TripMantraa acts primarily as an intermediary between users and third-party service providers such as:

• Hotels
• Airlines
• Transport operators
• Tour organizers
• Activity providers

We do not directly control the services provided by these third parties and are not responsible for:

• Delays or cancellations
• Service quality issues
• Accidents or losses
• Vendor operational failures
• Changes in schedules or itineraries

The terms and conditions of the respective providers may also apply to your booking.

9. Website Content and Intellectual Property

All content available on TripMantraa, including but not limited to:

• Logos
• Branding
• Text
• Images
• Graphics
• Videos
• Designs
• Software
• Travel content

is the property of TripMantraa or its licensors and is protected under applicable intellectual property laws.

Users may not:

• Copy or reproduce website content
• Modify or distribute materials
• Use branding without permission
• Exploit content commercially without authorization

Unauthorized use may result in legal action.

10. Limitation of Liability

TripMantraa shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

• Use of the website
• Booking cancellations
• Travel delays
• Vendor failures
• Force majeure events
• Data loss
• Unauthorized account access
• Technical interruptions

Our total liability, if any, shall generally not exceed the amount paid by the customer for the relevant booking.

11. Force Majeure

TripMantraa shall not be held responsible for delays, failures, or cancellations caused by circumstances beyond reasonable control, including:

• Natural disasters
• Floods, earthquakes, or storms
• Pandemic situations
• Government restrictions
• Political unrest
• Strikes or labor disputes
• Flight suspensions
• War or terrorism
• Technical infrastructure failures

In such situations, refunds or modifications will depend on vendor and regulatory policies.

12. Privacy and Data Protection

Your use of TripMantraa is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our services, you consent to the processing of your information according to our Privacy Policy.

13. User-Generated Content

If users submit reviews, feedback, images, or testimonials to TripMantraa:

• The content must not be false, misleading, abusive, or unlawful
• Users grant TripMantraa a non-exclusive right to use such content for promotional or operational purposes
• TripMantraa reserves the right to remove inappropriate content without notice

14. Suspension or Termination

TripMantraa reserves the right to suspend or terminate access to the website or services if users:

• Violate these Terms
• Engage in fraudulent activities
• Abuse promotional offers
• Misuse the platform
• Attempt unauthorized access or security breaches

Legal action may also be initiated where necessary.

15. Modification of Terms

TripMantraa may revise or update these Terms and Conditions at any time without prior notice.

Updated terms will become effective immediately upon publication on the website. Continued use of the platform after changes indicates acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of TripMantraa or related services shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan.

17. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

Email: info@tripmantraa.com

We will make reasonable efforts to respond to your queries promptly.